Refund policy
Replacement due to Damage Policy
Crafted Especially for You
Every item from The Sonrisa Life is made especially for you. Because each piece is created to order, we are unable to accept returns, exchanges, or cancellations due to buyers remorse.
If your order arrives damaged or with a manufacturing defect, we'll make it right.
Handcrafted for You
We take great care to represent our artwork as accurately as possible. However, colors may appear slightly different from one screen to another due to variations in monitor, tablet, and mobile device settings.
Because every item is produced individually, subtle variations in color, texture, finish, and overall appearance are a natural part of the printing and manufacturing process. Minor variations in size within standard production tolerances may also occur. These normal variations are not considered defects and do not qualify for a return or replacement.
If Your Order Arrives Damaged
We carefully package every order to help ensure it arrives safely. If your purchase arrives damaged or has a manufacturing defect, please contact us within 14 days of delivery by emailing TheSonrisaLife@gmail.com and include:
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Your order number
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Photographs of the damaged item
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A photograph of the shipping box and packaging
Once we've reviewed the information you've provided, we'll begin processing your replacement promptly at no additional cost.
In most cases, there is no need to return the damaged item. The photographs allow us to document the issue with our production and shipping partners while saving you the inconvenience of return shipping.
Order Tracking
Once your order ships, you'll receive a shipping confirmation email with tracking information so you can follow its journey to your home.
Questions?
If you have questions before or after your purchase, we're always happy to help.